Privacy Policy

Welcome to Aviator. We are committed to protecting your privacy and handling your personal data with transparency and integrity. This Privacy Policy outlines how Aviator collects, uses, processes, and safeguards the information you provide when you use our website, services, and applications (collectively, "Services"). By accessing or using Aviator, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. We encourage you to review this policy periodically, as it may be updated from time to time. Your continued use of our Services after any changes signifies your acceptance of those changes.

To provide you with a secure, enjoyable, and compliant gaming experience on Aviator, we collect various types of information. This includes:

• Personal Identifiable Information (PII): This includes data such as your full name, date of birth, gender, email address, postal address, telephone number, and national identification details (e.g., passport or driver's license number) required for identity verification and anti-money laundering (AML) purposes.
• Account Information: Your chosen username, password (encrypted), and security questions/answers.
• Financial Information: Details related to your deposits and withdrawals, including payment method details (e.g., bank account number, credit/debit card numbers, e-wallet information). We do not store full payment card details; these are securely processed by our payment partners.
• Transactional Data: Records of your betting activities, game play, deposits, withdrawals, and other transactions conducted through Aviator.
• Technical Data: Your IP address, browser type and version, operating system, device type, referrer URL, and other technical identifiers when you access our Services.
• Usage Data: Information about how you interact with Aviator, including pages visited, features used, time spent on pages, and clickstream data.
• Communication Data: Records of your interactions with our customer support team, including emails, chat transcripts, and phone call recordings.
• Publicly Available Information: In some cases, we may collect information about you from publicly accessible sources to verify your identity or for fraud prevention purposes.

Aviator uses the information we collect for several essential purposes, all aimed at delivering a superior and secure gaming environment:

• To Provide and Manage Services: To create and manage your account, process your bets and transactions, and enable your participation in games.
• Identity Verification and Security: To verify your identity, age, and location, as required by our licensing authority and to prevent fraud, money laundering, and underage gambling.
• Customer Support: To respond to your inquiries, provide technical support, and resolve any issues you may encounter.
• Personalisation: To tailor your experience on Aviator, including offering personalised promotions, games, and content based on your preferences and activity.
• Marketing and Promotion: To send you marketing communications about our products, services, promotions, and special offers, where you have consented to receive such communications. You can opt out of these communications at any time.
• Compliance and Legal Obligations: To comply with legal and regulatory requirements, including anti-money laundering (AML) laws, responsible gambling regulations, and reporting obligations to relevant authorities.
• Service Improvement: To analyse user behaviour, conduct research, and gather feedback to improve our Services, develop new features, and enhance user experience.
• Fraud Prevention: To detect, prevent, and investigate fraudulent or illegal activities and to protect the integrity of our gaming platform.

Our processing of your personal data is based on various legal grounds, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR):

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing our gaming services and managing your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Aviator is subject, such as anti-money laundering (AML) laws, age verification, and responsible gambling regulations.
• Legitimate Interests: Processing is necessary for the purposes of our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override those interests. This includes improving our services, preventing fraud, protecting network and information security, and direct marketing (where permitted).
• Consent: In certain situations, we may rely on your explicit consent to process specific types of personal data, particularly for marketing communications. You have the right to withdraw your consent at any time.

Aviator is committed to keeping your personal data confidential. We will not sell, rent, or trade your personal information. However, we may share your data with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, identity verification services, marketing agencies, and customer support providers. These providers are contractually bound to protect your data and only use it for the purposes specified by Aviator.
• Regulatory and Law Enforcement Authorities: We may disclose your information if required by law, regulation, or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others. This includes sharing data with our licensing authority, law enforcement, and anti-money laundering agencies.
• Affiliates and Group Companies: We may share your data with our affiliated companies or entities within our corporate group for internal administrative purposes, service delivery, or to offer you integrated services.
• Business Transfers: In the event of a merger, acquisition, reorganisation, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will put appropriate safeguards in place.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

The security of your personal data is a top priority for Aviator. We implement robust technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use industry-standard encryption technologies, such as SSL (Secure Socket Layer), to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorised personnel who require the information to perform their job functions.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our staff receive regular training on data protection best practices and security protocols.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. We encourage you to also take steps to protect your account, such as using strong, unique passwords and not sharing your login details.

Under applicable data protection laws, you have several rights regarding your personal data. At Aviator, we are committed to facilitating the exercise of these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to Be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions (e.g., if you contest the accuracy of the data).
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable legal requirements.

Aviator uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly and enable core functionalities, such as secure login and transaction processing.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website, allowing us to improve its performance and design.
• Functionality Cookies: These cookies remember your preferences and choices (e.g., language or region) to provide a more personalised experience.
• Targeting/Advertising Cookies: These cookies are used to deliver more relevant advertisements to you and track the effectiveness of our advertising campaigns.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may impact the functionality and features available on Aviator.

Aviator retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the type of data and the purpose of processing. For example:

• Account information and transactional data are typically retained for a period mandated by anti-money laundering (AML) and gambling regulations, which can be several years after account closure.
• Marketing consent records are retained for as long as you remain subscribed to our communications.
• Customer support communications may be retained for a period to allow us to review past interactions and improve our service.

Once the retention period expires, your personal data will be securely deleted or anonymised, unless a longer retention period is required or permitted by law.

As Aviator operates globally, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not have equivalent data protection laws. When such transfers occur, we take all necessary steps to treat your data securely and in accordance with this Privacy Policy and applicable data protection laws. This may involve implementing appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, or relying on the recipient country's adequacy decisions.

Aviator is strictly for individuals aged 18 years or older (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from anyone under the legal gambling age. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information from our records. If you believe that a minor has provided us with personal information, please contact us immediately.

Aviator reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or regulatory obligations. When we make significant changes, we will notify you by posting the updated policy on our website with a revised "Last Updated" date. We may also notify you through other means, such as email, if appropriate. Your continued use of Aviator Services after the effective date of the revised Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Aviator handles your personal data, please contact our dedicated Data Protection Officer:

• Via Email: [email protected]
• Via Live Chat: Available 24/7 on our website
• Via Postal Mail: [Please refer to our website's 'Contact Us' page for our registered office address.]

We are committed to resolving any privacy-related issues promptly and transparently.