Privacy Policy

At Aviator, we are committed to protecting your privacy and securing your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our online casino platform. By creating an account or using our services, you agree to the collection and use of information in accordance with this policy.

We understand that trust is fundamental to our relationship with players. This policy outlines our practices regarding personal data processing, your rights under applicable data protection laws, and how we maintain the highest standards of data security in the online gaming industry.

We collect several types of information to provide and improve our services:

• Account Information: Name, email address, date of birth, phone number, postal address, chosen username and password
• Identity Verification Data: Government-issued identification documents, proof of address, photographs for Know Your Customer (KYC) compliance
• Financial Information: Payment method details, transaction history, deposit and withdrawal records, banking information
• Gaming Activity: Game preferences, betting patterns, session duration, win/loss records, gameplay statistics
• Technical Data: IP address, device information, browser type, operating system, connection details
• Communication Records: Customer support interactions, chat logs, correspondence with our team

Aviator uses your personal information for several essential purposes. We process your data to create and maintain your gaming account, verify your identity in compliance with regulatory requirements, and process financial transactions securely. Your information allows us to provide customer support, investigate disputes, and maintain fair gameplay.

We also use your data to comply with legal obligations, including anti-money laundering regulations and responsible gambling measures. Marketing communications are sent only with your consent, and you can opt out at any time. We analyze usage patterns to improve our platform, develop new features, and enhance user experience while maintaining appropriate security measures.

Under the General Data Protection Regulation (GDPR) and other applicable laws, we process your personal data based on several legal grounds. Contract performance forms the primary basis for most processing activities, as we need your information to provide gaming services and fulfill our obligations to you as a player.

Legal compliance requires us to process certain data for regulatory purposes, including identity verification, transaction monitoring, and reporting to licensing authorities. We also rely on legitimate interests for fraud prevention, security measures, and platform improvements, always balancing these interests against your privacy rights. Where required, we obtain explicit consent for marketing communications and certain data processing activities.

Aviator does not sell your personal information to third parties. We share data only when necessary for service provision or legal compliance. Payment processors receive financial information required to complete transactions, while identity verification services may access documents needed for KYC procedures.

We may disclose information to regulatory authorities, law enforcement agencies, or courts when legally required. In cases involving suspected fraud, money laundering, or other illegal activities, we cooperate with relevant authorities. Service providers who support our operations, such as customer support platforms and technical infrastructure providers, access data under strict confidentiality agreements.

We implement comprehensive security measures to protect your personal information. Our platform uses advanced encryption protocols, including SSL/TLS encryption for data transmission and AES encryption for stored data. Multi-factor authentication, regular security audits, and continuous monitoring help prevent unauthorized access.

Our security framework includes firewalls, intrusion detection systems, and regular vulnerability assessments. Staff access to personal data is strictly limited based on job requirements. All employees receive regular data protection training. We maintain incident response procedures to address any potential security breaches promptly and effectively.

Under GDPR and other privacy laws, you have several rights regarding your personal data. You can request access to information we hold about you, including details about processing activities and data recipients. You may also request corrections to inaccurate data or request deletion of your information, subject to legal and regulatory retention requirements.

You have the right to object to certain processing activities, request data portability, and withdraw consent where applicable. If you believe we have processed your data unlawfully, you can lodge a complaint with the relevant data protection authority. To exercise these rights, contact our privacy team using the details provided below.

Aviator uses cookies and similar technologies to enhance your gaming experience and maintain platform functionality. Essential cookies enable core features like account login, session management, and security measures. Performance cookies help us understand how players use our platform and identify areas for improvement.

We also use analytics cookies to gather insights about user behavior and preferences. Marketing cookies may be used to deliver personalized content and advertisements, but only with your consent. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality.

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy and comply with legal obligations. Account information is typically retained for the duration of your relationship with Aviator and for a specified period afterward as required by licensing authorities and anti-money laundering regulations.

Financial records and transaction data are retained for at least five years following account closure, while identity verification documents may be kept for up to seven years. Marketing consent records are maintained until you withdraw consent or we determine the data is no longer needed for legitimate business purposes.

Your personal data may be transferred to and processed in countries outside your jurisdiction, including locations where our service providers operate. When transferring data internationally, we put appropriate safeguards in place, including adequacy decisions, standard contractual clauses, or other approved transfer mechanisms.

All international transfers comply with applicable data protection laws and maintain the same level of protection required in your jurisdiction. We regularly review our transfer arrangements to maintain continued compliance with evolving legal requirements.

Aviator services are strictly intended for adults aged 18 and over. We do not knowingly collect personal information from minors and have robust age verification procedures to prevent underage access. If we discover that a minor has provided personal information, we will delete such data immediately and close any associated accounts.

Parents or guardians who believe their child has provided personal information should contact us immediately so we can take appropriate action to remove the information and prevent future access.

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. Significant changes will be communicated through email notifications or prominent notices on our platform. The effective date of any updates will be clearly indicated at the top of the revised policy.

We encourage you to review this policy regularly to stay informed about how we protect your personal information and your privacy rights.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need assistance with data protection matters, please contact our dedicated privacy team. We are committed to addressing your concerns promptly and transparently.

You can reach us through the customer support section of our platform or by using the contact information provided in your account dashboard. Our privacy team will respond to all inquiries within the timeframes required by applicable law.